Last updated: 20 August 2026
Order processing
Orders are processed after successful payment confirmation and product availability checks. Estimated charges and available delivery options are displayed during checkout. Public holidays, severe weather, remote service areas and carrier disruptions may affect delivery.
Delivery information
Customers are responsible for providing a complete name, mobile number, postcode and deliverable address. Please review these details before placing the order. If an address correction is needed, contact support immediately; changes may not be possible after dispatch.
Receiving your parcel
Inspect the parcel when it arrives. Do not use a product if the safety seal is broken, the pack appears tampered with or the item differs from what was ordered.
Damaged, incorrect or missing items
Keep the product, outer packaging, shipping label and invoice. Contact Health Tone promptly on WhatsApp with the order number and clear photographs or an unboxing video where available. The team will review the evidence and explain the available replacement, return or refund route.
Return eligibility
For hygiene and safety reasons, opened or used supplements generally cannot be returned unless they are defective, damaged in transit or supplied incorrectly. Any approved return must follow the support instructions and use the confirmed return address.
Need help?
Message +91 77950 06151 and include your order number. Also read the Refund & Cancellation Policy.