Last updated: 20 August 2026
Order cancellations
Request cancellation as soon as possible through WhatsApp support. An order can be cancelled only if fulfilment or dispatch has not progressed beyond the point where cancellation is operationally possible.
Refund review
Refunds may be considered for an approved cancellation, a verified damaged or defective item, an incorrect item, or a confirmed fulfilment issue. Change-of-mind returns for opened supplements are not accepted for hygiene and safety reasons.
How to request support
- Contact +91 77950 06151.
- Provide your order number and the issue in clear language.
- For delivery problems, keep the complete packaging and share clear photographs or an unboxing video where available.
- Wait for return or resolution instructions before sending any parcel.
Approved refunds
Approved refunds are sent through the available original payment route where operationally supported. Banking and payment-provider processing times are outside Health Tone’s direct control. Support will communicate the relevant status for the order.
Failed or duplicate payments
If money appears deducted but no order confirmation is received, first check your account and payment message, then contact support with the transaction reference. Never share an OTP or full card details.