Before an order is dispatched

If you need to correct an address or request a cancellation, contact Health Tone immediately with your order number. We will confirm what is possible based on the current order status.

If an item arrives damaged or incorrect

Please keep the product, packaging and delivery details available, and contact us with your order number and clear photos of the issue. This helps our team assess the request promptly.

Return requests

Do not send a product back until our support team has confirmed the next step and return instructions. Eligibility, the return address, delivery charges and refund timing depend on the order condition and the applicable policy.

Refund updates

Once a request has been reviewed, Health Tone will explain the outcome and any approved refund process directly. For payment-specific questions, please use the contact details below rather than sharing passwords, OTPs or complete card details.